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HOW ARE MY PRINTS PACKAGED?
Most orders containing A3 (or similar) and A4 (or similar) will be placed into a protective plastic sleeve and shipped flat inside a rigid envelope.
DO YOU SHIP INTERNATIONALLY?
Not yet, but it is planned. Each order incurs a flat shipping fee based on your location that does not increase with multiple items. All prints will be shipped to the address entered upon checkout, so PLEASE make sure you have entered your address correctly.
PROCESSING TIME
As I am hand packaging each print with love and care, allow for an additional 1-5 working days before I deliver the package to the post office. Please note that special times of the year such as Holiday Season might have a longer delivery time.
Thank you in advance for your patience.
ESTIMATED SHIPPING TIMES
Estimated delivery times may vary depending on your location and start after the package has been dropped off at the post office.
Luxembourg: 3-5 business days
(available soon) Europe: 5-21 business days
(available soon) Worldwide: 12-21 business days
WHERE IS MY ORDER?
If you haven’t received your package after more than 2 months, please use the contact form on my website regarding any shipping or return issues.
Please include your full name, order number, and a short description of the issue.
WAS IT A PREORDER?
Preorders take some time because the production starts after everyone has placed their order. You can find the approximate delivery time in the description of the article.
RETURNS
I accept returns and exchanges
Returns for incorrectly placed orders are possible within 14 days. The buyer is responsible for the return shipping costs.
If your order arrives damaged, please contact me through the contact form on my website and include your order number along with a short explanation of the issue. I’ll get back to you with the next steps, including requesting photos of the damaged package and item if needed.
Once the returned item has been received, I can either refund the item price or send a replacement. In cases of shipping damage, the return shipping costs will also be covered.
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I do not accept cancellations on orders that have already been shipped.